Archive for January 23rd, 2012

Time is Money

Or is it?

Undercover Boss(UB) – The Dwyer Group, Waco, TX. Dwyer owns several service franchise businesses. The UC boss was Dina Dwyer-Owens, the daughter of the founder. I have never heard of any of the franchises….a quick search revealed some in the Raleigh area and some in other parts of the country (with less than favorable reviews).  As with other UB episodes….many unanswred questions….at least this UB was 100% more likeable than last weeks UB.

What caught my attention was a statement by one of the franchisees that Time is Money. The segment was installing some electrical outlets….and not cleaning up after the installation. The UB showed dissatisfaction not only with the owner not taking the time to clean up….and also that he apparently didn’t comply with the Dwyer standards (Why was he even a franchisee?)

Certainly time is money….yet money is in the details. In this case taking a few seconds to clean up….means attention to detail and repeat business. 


 

January 2012
M T W T F S S
« Dec   Feb »
 1
2345678
9101112131415
16171819202122
23242526272829
3031  

jim baker + twitter

  • Milestone-TrueNorth blog - 3years - 400 + posts. Latest post continually focus on new/better/unique, the main theme of the TrueNorth blog. 1 year ago
  • New posts on http://www.jimbaker.wordpress.com. Corrected spelling error on "flag" post. Still must proof read! 1 year ago
  • Using Tweetree seems to be the best way to comprehend tweeting. Simply agreeing or limited replies seems irrelevant. 1 year ago
  • June news roundup now on TrueNorth blog. 1 year ago
  • May roundup on TrueNorth blog. 1 year ago

Follow

Get every new post delivered to your Inbox.