Good tools are good investments
Made in Durham, CT
“Chapman tools and parts are American made and assembled from American made materials. Everything from the gear inside our famous midget ratchet, to our steel and paper brochures are made in America, the way it has been since 1936.”
A small company that makes a good product. That is fundamental to a strong economy….and business success.
Our LG 32″ TV broke. It was less than five years old. Of course a new one was required.
The immediate choice….a Vizio 32″ LED 1080p Smart TV for $175 at Costco.
Will it be a better television? The LG was $239 in 2014 and only 720p. So the Vizio is $60 less expensive and has a sharper picture.
A good choice….time will tell.
From WRAL: https://www.wral.com/full-service-at-station-not-relic-of-past-in-north-carolina/18163184/
There are few full service stations left….except there is one in Nashville, NC….east of Raleigh.
While the full service option is a good business model for Taylor’s Exxon….the following is the most important:
“Taylor summed up how he and his father have been able to succeed in the business by saying one must treat people right.”
“That’s the main thing,” he said. “We don’t try to sell people stuff they don’t need. A lot of people trust us – and trust is the main thing that keeps bringing people back.”
During the week of January 29 / 30 2019, A massive winter storm hovered over the midwest, blizzard conditions.
The above photo shows conditions on Western Ave, Muskegon 1978….snow drifts….cars buried in three feet of snow. Of course, business came to a complete halt.
Customers were absolutely not thinking of buying home furnishings. It took a week to return to normal.
Our only option – shovel out and move forward.
A Business Strategy
Seth Godin (1.24.19):
“The truth about strategy in a competitive environment: If you are doing what everyone else is doing, if you are inside the band of common, then it’s not an approach that will move you forward. The only way to use customer service as a growth strategy is to be outside the accepted norms.”
“You can treat your customers like they don’t have a choice, but in the long run, customers always have a choice.”
Customer service is as important as the product (s). We were fortunate to have “Joe” to fix any problem. It was our best strategy.