It’s all in the details
It’s the small things that are important. Businesses often overlook the little details that make the whole enterprise work better. It may be the follow-up call….or no follow up call. Or it may be the cleanliness of the business (check the bathrooms).
The small things are the determiner of a customers buying decision….and customer satisfaction.
At a recent dinner in a local restaurant….the wait person attended to the small things that made the meal enjoyable. Pleasantness….attention to detail… made our dining experience and the wait persons gratuity very nice.