Above and Beyond

CVS + Discount Tire

Great businesses always do things above and beyond their normal business activities.

Case in point: A friends recent encounter at two local businesses. After making a purchase at the CVS Drug Store….he returned to his car only to find an under-the-engine bracket had come undone. The CVS associate saw his predicament and came out of the store and reattached the bracket.

Though the bracket seemed OK and the car driveable, he suggested that my friend drive across the street and have the mechanics at Discount Tire put the car on the lift to make sure everything was sound and tight. After inspecting the car, the Discount Tire manager told my friend “he was good to go”. No charge.

This story speaks highly of these two businesses. Yet even more so of the CVS associate and Discount Tire manager who went above and beyond their expected responsibilities.

www.cvs.com

www.discounttire.com