Return Calls

Good Business Sense

Our kitchen makeover is almost complete….a few small details left. Except, the Whirlpool refrigerator has a freezer frost problem. The first several service calls were responded to nicely and promptly with a courtesy call the day before to verify the time frame.

However, there still is a frost problem. Whirlpool wants another opinion. So an automated call indicating a visit on Thursday. The problem….no specific time and no return call from the new service company asking for more information regarding the visit.

No return call is not a good sign of excellent business practices….at least in my way of doing business.

Good Business Sense:

  • Answer calls professionally
  • Return calls promptly

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