It’s All in the Details

Check Everything

Last night we headed out to a restaurant….nothing elaborate….yet a 20 minute drive. We arrived and it was closed. The closing time on the front door had been modified from an 8 to a 3. The web site indicated they were open until 8 pm.

No big deal for the resatuarnt….and no big deal for us….or is it?

Every encounter with a customer has to be…. at all possible….a positive experience for the business and customer. After thirty years….I remember clearly a less than positive experience with a customer…. due in my part not paying attention to the details.

It’s very simple and yet enterprises fail at the details.

Check Everything – Do it Right! 


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