Last night we headed out to a restaurant….nothing elaborate….yet a 20 minute drive. We arrived and it was closed. The closing time on the front door had been modified from an 8 to a 3. The web site indicated they were open until 8 pm.
No big deal for the resatuarnt….and no big deal for us….or is it?
Every encounter with a customer has to be…. at all possible….a positive experience for the business and customer. After thirty years….I remember clearly a less than positive experience with a customer…. due in my part not paying attention to the details.
It’s very simple and yet enterprises fail at the details.
Check Everything – Do it Right!