A Strong Guarantee
LL Bean and Lands End have strong guarantees….If the product is not right-return it.
Napa Style is the retail segment of Micheal Chiarello’s food/wine enterprises located in Napa Ca. Napa, CA being the center of the California wine industry and subsequently projecting an upscale style image….thus Napa Style.
The Napa Style products reflect the image of Napa and are priced accordingly. Their guarantee statement:
“We stand behind our products’ quality and want to make things right if you are not satisfied with your purchase.”
The Lands End guarantee:
“If you’re not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price.” We mean every word of it. Whatever. Whenever. Always. But to make sure this is perfectly clear, we’ve decided to simplify it further. Guaranteed. Period.®
My Opinion: I like the lands End and LL Bean guarantees….the Napa Style guarantee is not strong enough.