Truett Cathy, the founder of Chick-Fil-A, said,
“When we get better the customer will force us to get bigger!”
Of course, businesses have to have the products….the people….and resources to do that. Chick-Fil-A has those.
Performing better has to happen everyday. It has to be part of the identity and purpose of the organization.
The only way for that to happen is for management to make it happen.