I needed a quart of oil. An Advance Auto retail store is nearby. I brought the item to the sales counter….no one to check me out.
Now, the store wasn’t busy….there were several people milling around in back. One associate came out…looked at me and went on. After several minutes I put the oil container back and walked out. No purchase by me. A lost sale. Now a $3.99 purchase isn’t going to mean much to Advance Auto that day. What is does mean that Auto Zone or O’Reilly’s will get the next sale.
I wonder if the employees care, the store manager cares or Advance Auto cares. Or is it just the company culture that doesn’t care about Customer No Service?