I walked into our credit union branch recently….and discovered a significant change….no tellers. A few weeks ago there were four windows with real live pleasant people waiting to transact business….now only teller machines.
I suppose these machines are more efficient or are supposed to be. I had to wait for the person behind the camera to appear on the screen….and it seemed the whole process was slower. There were at least seven folks in line waiting.
Our branch was probably the last to be converted to these “new” tellers. More efficient maybe….better customer service and personal contact probably not.