Losing Money

Whirlpool

About 18 months ago, we purchased a Whirlpool Gold refrigerator….dishwasher….and range. Consumer Reports has generally good ratings on Whirlpool appliances.

The refrigerator was eventually replaced (excessive frost in freezer). Lowe’s followed through nicely on the exchange….the warranty service companies (eventually three) were reluctant to act.

Just before the one year warranty expired….the freezer door casket did not seal properly….so a call to A&E Service.

Here’s the rest of the story:

  • First call: Order gasket
  • First visit: Gasket won’t work….order new door
  • Second visit: Wrong door sent….order another door
  • Received: No door….only Whirlpool door logo
  • Third visit: Get order right?

The end result….has Whirlpool made made money on our refrigerator….most likely it hasn’t. The real issue is a flawed service process.

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