News Roundup

March 2012

+ In Search of Excellence – Best business book:

+ From Tony Morgan: Vision + [Strategies & Systems] + Execution = Results

+ From ReFocus: When asked the secret to his great success, Ben would reply simply, “two, not three.” You see, Ben understood something about human beings that modern business has long forgotten: more choice is bad.

+ Best Buy (BB) loses $1.7B….closes 50 stores….to invest savings in customer service. Customer service seems to come after the fact….BB should have continually invested in customer service.

+ Leadership and personal charisma are not the same.

+ From Seth Godin: The compass, on the other hand, is more important then ever. If you don’t know which direction you’re going, how will you know when you’re off course?


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