+ In Search of Excellence – Best business book: http://www.fastcompany.com/1813817/in-search-of-excellence-best-business-book-in-30-years
+ From Tony Morgan: Vision + [Strategies & Systems] + Execution = Results
+ From ReFocus: When asked the secret to his great success, Ben would reply simply, “two, not three.” You see, Ben understood something about human beings that modern business has long forgotten: more choice is bad. www.snelpartners.typepad.com/refocus/
+ Best Buy (BB) loses $1.7B….closes 50 stores….to invest savings in customer service. Customer service seems to come after the fact….BB should have continually invested in customer service.
+ Leadership and personal charisma are not the same.
+ From Seth Godin: The compass, on the other hand, is more important then ever. If you don’t know which direction you’re going, how will you know when you’re off course?