Dick (& Annie)

I’ve written in the past about the greeters (Dick and Annie) at our local Krogers.

Dick and Annie are outgoing folks….and that’s what makes this Kroger different. Our Kroger store is average….it’s too small and needs another rehab….yet on the days Dick and Annie are there….it’s different.

Their outgoing personalities filter down to the other associates (not all but enough to dedect).

The secret to any people-centered business is the ability to be guest centric. And by having emploees that work together to accomplish the task and have a positive outlook….makes for a better customer experience.

Why the illustration? Dick was in the insurance industry….that should say it all!


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