Union Square Hospitality Group
The Union Square Hospitality Group (USHG) operates nine restaurants in New York City….in addition to various Shake Shack locations . USHG is overseen by Danny Meyer and has annual sales of $120 million.
“Everyone supports each other–the GM takes care of managers, the managers take care of the staff, and therefore the staff has no worries except to take care of the guests.”
There is always the question: customers or employees.
The answer is also the same….as it is for Southwest Airlines….take care of the staff.
Note: From Danny Meyer….solid reviews