Professional has meant, as I see it….performing at a high level….doing what is right in the right way. Responding promptly and courtesly….all with excellence.
Unfortunately, not all businesses/organizations perform professionally. The initial response would be not to do business with those who are not professional. In some cases that’s not possible.
Currently, we have three billing issues with medical providers….documentation has been submitted….letters written in a courteous manner. In two instances, responses (and non-response) were less than professional.
In all three instances….of course….the correct response should be professional.