+ From Tom Peters: Too many people risk their life savings on a not very original idea. No, I don’t mean that you have to start a Google, but I do mean that you must be clear, very very clear, about how your new Italian restaurant or real estate agency will be “dramatically different” from the current offerings in your locale-market.
+ “Being there” … one of the most powerful phrases in the leader’s playbook….and…. Keep it a secret! Be kind, harvest customers-for-life and low employee turnover. – Tom Peters
+ Eastman Kodak Company’s plan to sell its imaging business — including its legacy consumer film operations — will leave the firm without its defining icon, says Wharton management professor Emilie Feldman. www.tinyurl.com/9zkbmj2
+ From 60 Minutes: Why eyeglasses cost so much. – http://www.cbsnews.com/8301-18560_162-57527151/sticker-shock-why-are-glasses-so-expensive/
+ Tom Peters : 2012 version: Kindness = Repeat business = Profit
+ Observation: Local Auto Zone store always busy….O’Reilly’s store less than 100 yards away seldom any cars.
+ We now live in a society with more people more willing to change more often. And that means your customers are restless, and more likely to walk away if you don’t treat them the way they want to be treated. Amaze, delight and challenge…-Seth Godin