Our gym fits our needs perfectly. It’s not a huge place….just the right size for its location. While doing the treadmill for an hour or so….one gets to observe how the gym functions. The trainers do an excellent job….the front desk also. However, from what I see….the manager has almost no interaction with people.
While Fitness Connection may think of the business as providing fitness equipment, etc….it is really in the people business. Making sure its guests (members) are satisfied is more important than siting in the office.
Good fitness managers manage by walking around (MBWA)….interacting with the members.