How often to we buy something and the checkout person was nonchalant in completing the sale?
A recent visit to our local hardware store (It is no longer ACE) was a good example of an ambivalent checkout person. It seems like the least experienced person (or poorly trained) is hired to fill this vital position….after all the checkout is the last person a customer encounters in the buying process.
If a customer is willing to spend their money with a business….they should at least have a pleasant experience at the checkout.
There are first and last impressions for any business/organization….make both of them count.