News Roundup

November 2012

+The best measurement of customer support is whether, after the interaction, the customer would recommend you to a friend. Time on the line, refunds given or the facts of the case are irrelevant. The feelings are all that matter, and changing feelings takes humanity and connection, not cash. – Seth Godin

+ From Springwise: DeerDeter -a device to prevent deer/auto collisions. http://www.ipte.at/index.php?option=com_content&view=article&id=1&Itemid=37

+ Leadership Failure: Lack of morals & ethics –¬†Army Generals….Brigader General….Nominated CEO of Lockheed-Martin. No common sense.

+ SAS – Cary, NC: Best multinational company place to work – http://wraltechwire.com/even-as-no-1-sas-strives-to-be-a-better-place-to-work/11773195/

+ “The Baldridges did what they did, becasuse they were quality” – From The Global Province 11,14,12. Define your business/organization as quality.

+ Season note: Why do some businesses depend on the Christmas season to survive? – Best Buy, JC Pennys

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