+ From Tom Peters: It isn’t very hard, folks: POSITIVE motivates. NEGATIVE de-motivates.
+ From Tom Peters: I am more depressed/upset than I’ve been in years. Why? Airline booking issues. Disgusting. Dishonest. Enraging. What an appalling industry. 12.04.12
+ Nice lesson from the latest Amazing Race: “Most importantly, the Beekman Boys’ win taught us to keep moving forward, even if everyone else seems to be ahead of us.”
+ New Business: Firewurst – Flame grilled sausages & dogs. www.firewurst.com
+ Recent N&O display ad: “Indoor Tent Sale” – not very imaginative.
+ Businesses exist to serve customers….profit will be the result of superior customer service.