Respond

Engage-Respond-Listen

Respond

Over the years….one of the more challenging aspects of business is responding to people….whether customers….clients….suppliers….or assiocaites.

Often it’s selective responnse….some get an immediate reply….others only after some persisitence….some not at all.

The most effective response is immediate: Always return calls….Always reply to e-mail or correspondence.

A recent note to a business contact got no reply….all that was required a brief acknolegement….the lesson ….find another contact

Little issues easily become big issues with poor response….no engagement….unwillingness to listen.