Low Cost = Poor Design = Product Disappointment
In July of 2010, we purchased a Whirlpool Gold Refrigerator, Range, Dishwasher. Whirlpool was highly rated….so that was our choice. Within a year the refrigerator was replaced due to a malfunctioning freezer. A few weeks ago….I found a small rubber part (below)….called a friction sleeve on the floor near the disfwasher.
After examining the mechanism where the friction sleeve is located, we found the left side sleeve beginning to fail. Fortunately, I bought two sleeves and we replaced both. We also found that a thread was damaged on the adjusting sctew….thus preventing it from threading in a bracket (using an old trick, applying some petroleum jelly….eased the thread).
The first issue: The friction sleeves failed within 2 1/2 years. It seems a design and cost issue. Are these sleeves made of the correct material or simply a poor design?. The leveling screw was either misthreaded at the factory or incorrectly manufactured.
The second issue: A good friend has the skills (and tools) to help fix the problem. If not….easily a very expensive service call to replace an incorrectly designed/low-cost part.
Next: Design Problem-Part 2: Replacing a light bulb in the Whirlpool refrigerator.