+ Seth Godin – The worst sort of feedback is no feedback at all.
+ From 03.03.13 post – No Reply: Call to Weimans and contact with customer service. The key issue – fix their web site so that they recive email comments. Received replacement product on 3.27.13 with handwritten note….Weiman’s gets a B – for service.
+ Tom Peters: 3 axioms encapsulate my last 30 years:
- Excellence is not an “aspiration.” Excellence is the next five minutes. Or not.
- WTTMSW/Whoever Tries The Most Stuff Wins.
- Hard is soft, soft is hard
+ Seth Godin-What matters now (in a connected world):
- Stories that spread
- Humanity: connection, compassion, and humility