Consistent

Expectation

Consistent

Being consistent is the mark of a good business….hit the bullseye all the time. We just returned from lunch at one of Cary’s local restaurants. These folks have been at the same location for many years….and have been usually consistent in their products.

Except of course today. The lunch did not meet what we have usually expected. Unfortunately, they missed the bullseye. I did have the opportunity to mention it at the time….yet neglected to do so (though should have).

We will give these folks another opportunity….to reset their prior excellent standard….trusting that exceeding expectations will pay significant dividends (more return visits).

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