Lessons Learned: Great Business 1
Over the years, there are business values that to me are absolutely vital to be a great business….one of which is – Consistency.
Consistency is delivering a product/service exactly as promised (in some cases even better than promised). Often we visit a business….or buy a product and it isn’t quite the same as a prior purchase. In the service business….the service experienced six months ago is not the same as a recent experience.
In our business….we wanted to give the customer a consistent product….with consistent service. That set the standard. Achieving that consistency gave us a solid foundation to get better.
Consistency: Reliability or uniformity of successive results or events: pitched with remarkable consistency throughout the season.