Tom Peters and Bob Waterman’s Book ” In Search of Excellence” set the standard for business management….and started an entirely new way on how good businesses operate. There was a “polish” to “In search of Excellence”.

Like many catchy words and phrases…..excellence gets overused. In a recent review the reviewer said the service was polished. Another presentation that I attended was polished.

Perhaps polished….excellence….professionalism are interchageable….yet polished to me also indicates almost flawless.


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