The Front Desk
We have had to make a change in our primary care provider. Within our insurance plan there are several offices to consider. The first step was to narrow the selections to manageable number….and easy driving distance.
The second step was to read reviews from others on a certain provider. Now reviews are often subjective….the thing that I look for is a pattern. One person could have had a bad experience for one reason or another….while others can be very positive.
What stood out in provider reviews was the interactions between the staff and front desk and the patient. Several of the providers were considered satistfactory….yet the staff and in particular the reception area were quite unsatisfactory.
The end result: the front end is as important as the doctor in the exam room….good people….good traing help create a positive experience for the patient….and customer.