All we have, as in all, personally or professionally, is the quality of our relationships!” – Tom Peters
One of the most important things I learned in entering the family business was that the key to long-term success was developing a solid relationship with our customers.
Of course we had to have the products….competitive prices….good service. Those were necessary to just open the door in a very competetive market.
The very first encounter with the customer started the relationship process. That meant a clean store….professional appearance….and “hello, how are you”….my name is…..
We had to sell the product….and we had to build a lasting relationship with our customers. After all they were the reason we were a success.