First Impresions

Accept or Reject

First Impressions

I was asked about my first impression of an organization.

I said dumpy (perhaps I should have said dingy)….one of the group I was speaking to said – dated (sounds nicer?). Whatever the term….first impressions are what makes a customer/client accept or reject the organization or business. Sometimes a business gets a second chance….seldom a third.

No matter what….make it attractive when the customer walks through the door….or when we encounter people for the first time.

If the first impression is poorly excuted….what does that say about the rest of the organization?



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