Here’s a new(?) way to provide customer (no) service….use email and/or the internet to avoid any personal contact. Two examples:
- Many business web sites now have a contact page with only a form to send to the company….no names, departments, phone numbers. So the initial business relationship actually becomes one-sided. Who knows who will reply or when there will be a response.
- Many businesses also have a customer contact response page….certainly fine for describing a problem, yet if the business doesn’t respond….no communication….no customer service.
Instead of the internet being a tool to provide better customer service….companies are using it to increase their customer no service strategy. Not a good way to do business.