+ From September 2009:
- Culture – Create a people/customer centric business/organization.
- Right People on the Bus – The right people – a key element of a business.
- U of M Institute for Entrepreneurial Studies ranked as one of the top 3 programs – http://www.zli.bus.umich.edu/
+ “Some people champion a learning strategy. I champion a forgetting strategy.” – Tom Peters
+ Marketing used to be what you say, Now, marketing is what you do. What you make. How you act. The choices you make when you are sure no one is looking. – Seth Godin
+ I have little interest in companies w/primary goal of growth. For me, primary goal is quality work which may turn into growth opportunity – Tom Peters
+ Mistake 1: Businesses that have weak web sites, poor contact pages and generic web formats. Mistake 2: Blogs that are not current or use unoriginal content.
+ Radio Shack: Unable to adapt and change – RadioShack posted a net loss of $137.2 million in its second quarter, more than double the $52.2 million loss reported in the year-ago period. It was the troubled retailer’s 10th straight quarterly loss.
+ Recognizing change: Three businesses that have declined significantly in the last ten years: florists, stationary/gift stores, bookstores/news dealers.
+ Customer Feedback: Answer the phone and listen. It’s an essay test, not multiple choice.When in doubt, be human. – Seth Godin