From the News and Observer: http://www.newsobserver.com/2014/10/07/4214112/lessons-learned-from-a-consumers.html?sp=/99/106/
The article states a customer purchased a product from Harris-Teeter and found pieces of foreign material in the product. The product was returned to the retailer….and the Harris-Teeter insurance company offered $2500 to resolve the matter. The customer was not satisfied because he did not find out exactly the nature of the foreign material.
Harris-Teeter’s response while meant to pacify the customer really didn’t solve the problem.
What they should have said:
We will thoroughly investigate this….and have a finding within 30 days….be assured our customers safety is foremost with respect to every product we sell.