Warranty

Quality?

warranty

We purchased three new Whirlpool Appliances in 2010. Whirlpool has been over the years highly rated. 

The refrigerator was replaced during the first year….by Lowe’s….not Whirlpool….after a series of eight warranty service calls.

Quality appliances should have few service calls….yet in the mail was an offer for an extended service plan at $127 per year or $381 for five years. Its unclear this is offered by Whirlpool or a 3rd party. In addition there is a full-page of terms and conditions.

Either way, if a manufacturer builds a good product, should not it stand behind its products (as General Motors and other manufactures have to in recent auto issues). After all that’s why a purchase decision is made based upon the perceived quality of the products and the company that makes them.

The refrigerator is fine (after a service call to repair a flimsy evaporator pan at a cost 50% less than a years extended service). Passing on the warranty offer is an OK choice.

 

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