First Citizens Bank is a Raleigh-based family controlled bank.
The CEO Frank B Holding Jr. is interviewed in the N&O story. A key value for First Citizens is consistency of culture:
“I’m the third CEO here since the 1930s. That consistency of culture means a lot to our associates internally as well as to our clients external. It means there is a certain level of dependability here, a certain level of stability and consistency, that we think adds value.
“Many of our clients are small and midsized business owners themselves, and they relate to that family control and that family ownership.”
Consistency of culture should be the goal of any business/organization.