Stores, and even accounting offices, [are] judged as much or more on appearance as on ‘substance.’ In fact the appearance is a non-trivial part of the overall assessment of the ‘substance.’ -Tom Peters

First impressions are important….as I have written previously….that was the very first task of each day….to get our facility spic and span for the customer (and for us).

Appearance is important for individuals in interacting with each other. Perhaps….it is a change in times…it seems like personal appearance is not as important as in the past.

Whether business or personal….appearance is non-trivial.




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