Consistent Excellence

Complacent 2

On a recent visit to a national casual dining restaurant , I wondered if complacency had set in or….maybe it’s just time to try another restaurant.

The items ordered were fine….not overwhelming….the facility showing some wear. What had been a nice outing in the past now seemed ordinary. Maybe a little more care in preparation….maybe some new menu items….or maybe better ingredients.

Often businesses/organizations though successful become complacent….they become complacent – the minute they think they are not. Good managers always look at the business with fresh eyes.


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