+ Where they now from June 2010:
- Home Depot – Both Home Depot and Lowe’s have increased their customer service levels.
- Home Grown – A clever idea with a produce stand on wheels. Has the idea survived?
- First Impressions – Great businesses always have significant first impressions.
+ End of an era: Raleigh’s last video stores closed.
+ Bank of America $30M fine : http://www.charlotteobserver.com/news/business/banking/article22620621.html
+ Subway mistakes: http://www.businessinsider.com/subways-sales-are-falling-2015-6
+ Tom Peters: Listening rules. Listening effectively is a “profession”
+ Free home set-up for electronics: http://www.springwise.com/product-sold-tech-retailer-includes-free-home-set-up-session/