We have an outdoor faucet in need of replacement. Angie’s List has a special offer from a provider in the Raleigh-Durham area. The offer was a good value….however, the faucet would need to be frost-free. Thus a call to the service provider for additional information….with no response. Unfortunately Angie’s List does not always guarantee the best provider.
The basic principal for any business is to promptly respond to the customer…either I want your business or I am unable to perform that service.
In particular in the service business….slow response to a problem makes the problem even more of an issue.