Less Awful

United Airlines

United Less Awful

From Bloomberg.com: http://www.bloomberg.com/features/2016-united-airlines-struggles/

Airlines have a lot going on in terms of business operations….especially when there are the size of United Airlines (and the merger with Continental Airlines).

A primary theme with all business is how employees respond to customers….and with United there seems to be significant employee discontent.

Of course….leadership from the CEO on down reflects a culture within the entire organization.

The goal it would seem to not be less awful but to be much better. Perhaps United could lean a lesson or two from Southwest Airlines.

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