Product Warranty

Flexibility

Product Warranty 2

A friend bought a large flat screen TV from a major retailer….just over a year ago. Like most consumer products it had a one-year warranty.

The  RCA TV stopped working. A call to the retailer….sorry nothing they can do….try the manufacturer….and by the way….perhaps an extended warranty should have been purchased.

Of course the question….should not companies make products that last longer than a year? RCA at one time was a well-respected name. Like most older brands…..the name was purchased and the RCA TV is now manufactured overseas.

My friend has been in contact with the manufacturer….through phone calls and emails….no definitive solution yet. Certainly the company can be flexible and solve the problem of its broken TV.

Good businesses stand behind their products.

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