The customer purchased a “leather” sofa from a Lazy Boy dealer and the product failed. One of the materials was not actually leather but a product called “bonded leather”.
Lazy Boy was a well-regarded brand. Furniture manufacturers make furniture….they do not make the upholstery fabrics. However, they are responsible for sourcing the fabrics and to ensure that those fabrics perform properly. A brand like Lazy Boy should have better quality fabrics.
Unfortunately, the customer has a poor product. I would expect better from Lazy Boy and its retailer. And a better selection of fabrics for its furniture….”bonded leather” is not leather.