127 Years Old
A business that has been in existence for four generations must be doing something right.
The key point of the article was company culture – “It’s not unusual to walk into a Curtis Lumber retail location and speak with an employee who has worked for the company for 25 or 40 years. Retaining employees this long is a dream for businesses owners!”
The other key point and perhaps related to company culture is an extensive contact list with names….and email addresses.
“Curtis Lumber is dedicated to providing our customers with superior customer service. Please feel free to contact us with any comments or complaints you may have. The following e-mail addresses are now available and put you in touch directly with our salespeople as well as our corporate and executive offices. We are always appreciative of our customers’ input and will work with you to resolve any discrepancies you may have.”
Unfortunately most businesses don’t provide that level of contact….however most should!