Do it Right – The First Time
Menards is a Midwest home center chain similar to Home Depot or Lowe’s.
A recent incident indicated how Menards resolved (or didn’t resolve) a customer’s billing problem (which was not the fault of the customer).
Either Menard’s doesn’t live up to that expectation or does not give a store manager the authority to correct a problem.
In any case, getting a TV station to resolve a problem is not good public relations. How many potential customer will go to the competition because a problem was not resolved the first time….quickly and immediately.