First Class


The term first class usually means sitting in front of the airplane in rather luxurious surroundings.

Jeffery Gitomer describes first class in the business environment:

The key point of the article that if a business/organization wants to know if it is providing a first class product/service…..than it has to turn to their customers if they want accurate information.

The only way to improve is to get better….and the only way to find the answer is to ask the customer.

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