We ventured into a well-known franchise a short time ago. The environment was unacceptable (if I was the franchise operator) – the employees running around completely undisciplined.
Yes, these are entry-level (minimum wage) positions….however if there is no training and/or management….than these folks will have a rocky path to future work.
This franchise has invested millions in their facilities….unfortunately it seems good training and good management was not included in the budget.
Perhaps finding people with some sense of self-discipline is the challenge….and maybe management should spend more time walking around (MBWA).