The News And Observer restaurant critic wrote a recent review for Herons Restaurant at the Umstead Hotel in Cary.
The review was 5 star and quite expressive. Certainly for some….Herons is not a ordinary restaurant.
Of course the food was the star attraction….however what made it the star was the professionalism of the wait staff.
“Either way, the experience will be marked by service that lives up to the food and the elegant contemporary setting. And while the waitstaff are thoroughly trained and polished to the point of simultaneous serving of plates and removing crumbs from the table between courses, they’re warmly welcoming and adept at attuning their demeanor to the mood of the table.”
Service professionalism is one all important element in achieving a 5 star review.