Future Business

Recently our Toyota Camry had a makeover….an automobile detailing**

After two hours, the Camry looked almost new….inside and out. An excellent job by the owner of the company. He arrived on time was pleasant….proficient and professional. A good choice.

When the final tasks were completed….the gentlemen indicated he was done and would be on his way. From a business perspective the sale was made and service rendered. Yet, there is one more step.

I had to ask for a business card. While some businesses are very good at what they do….they sometimes lack real business instincts. In this case, a business card….a referral card….an invitation for another detailing, would be strong marketing tools for future business. 

** Auto detailing is the act of performing a thorough cleaning, restoration, and finishing of a motor vehicle, to produce a show-quality cleanliness and polish. Detailing can be performed on a vehicle’s exterior and/or interior.

Thank You

From the Doctor

How often does a patient get a hand written Thank You note from a medical practice (the physician)?

A recent encounter with a specialty practice went well….professional and accommodating.

The procedure went well….the Thank You note….a strong business and professional followup.